Although gambling websites offer a lot of options and people have fun when playing, sometimes, things can go out of control. A lot of players try using some of the common responsible gambling features, but they are not always enough. Therefore, some of them eventually decide to close their account.
This should be a straightforward process, but operators often make it more complicated. Since not everyone knows how to do that and what to expect, it’s time to reveal all the answers.
What is the Process of Closing a Betting Site Account?
The account closure process you will have to go through in an online casino or a bookie consists of very specific steps. The bad news is that there are some differences between one site and another, so you have to check how it works.
- Usually, you will need to start by contacting the customer support department.
- The support team will ask you several questions related to why you want to close your account.
- Once done, they will tell you what to do or just do it for you and close your account.
- On some occasions, you will have to write an email to the support team explaining the reasons, and then they will close your account.
Why Should You Close Your Account?
There are many different reasons why people decide to close their accounts. Some will do it because they are bored and want to move on to a different gambling site, whereas others need it in order to stop playing because they have a problem with gambling. Remember that the support team will probably ask you to tell them why you want to close your account.
What are the Alternatives to Closing your Account?
It’s no surprise that the account closure is the last resort option for a lot of people. There are, however, alternatives that you can try, and they will temporarily limit your access to the site. Here’s what is available:
- Time Out – This feature will temporarily prevent you from accessing your account or specific features. This period can be from a few hours to several days.
- Self-exclusion – With self-exclusion, you must select a specific period during which you won’t be able to use the operator’s services. This period can be from 1 month to 5 or even more years, depending on the gambling site.
- Deposit limits – This feature will limit the amount of money or the number of transactions you can make in a month or a week.
FAQ
When do I have to close my online gambling account?
You may have to close your online gambling account because of many reasons. Some people do it because they do not want to use the given operator, whereas others can’t control their gambling behaviour.
Can I regain access to my deleted account?
This will depend on the gambling website. Many companies allow people to do that after a certain period, whereas others will not allow that at all.
What does self-exclusion mean?
Self-exclusion allows you to prevent yourself from accessing a specific platform for longer periods of time. Once the duration is over, you will be able to log in and use your account normally (this is different from account closure).
What does Time Out mean?
Time Out is like self-exclusion but for shorter durations. Once it is over, you will have access to your account.
