Frequently Asked Questions (FAQ)

Yes, you are allowed to open as many accounts as you wish. Don’t forget to play responsibly!

We do recommend that you check whether the bookmaker is licensed or not. Usually, you will know if you can play on the platform when registering. Most bookmakers ban players residing in countries they do not have the right to operate in.

We do not recommend using a proxy server. It may allow you to register at the bookmaker, but even if you win betting on the platform, you won’t be able to withdraw your money balance. What’s more, the bookie has the right to delete your account at any time.

Some countries allow betting only on sites that have a license issued by the corresponding gambling institution. If a bookie isn’t licensed in that country but allows registrations, it is considered an illegal act. This is the reason why some betting sites are blocked in some countries.

All leading and trustworthy bookmakers require your data as per the KYC (Know Your Customer) procedure. You may verify your identity after registration or at a later point. However, unless you prove your information is correct, you won’t be able to withdraw money from your account. Bookmakers need to verify your identity and address so that they are sure no illegal activity is happening on their platform.

You can usually see what currencies you can choose from when filling in the online registration form. Alternatively, you can see them in the Cashier section when making a deposit.

Normally, it will be hard to choose another currency. You can try to talk to customer support and see if they can assist you in any way.

It makes sense to choose the top betting sites that are ranked highly and come with the best ratings. This would mean that their products, services and features are of high standards. That being said, some bookies with lower ratings are also worth your consideration. Just because they lack a certain product doesn’t necessarily mean they are no good.

All legit bookmakers will need to verify your identity. Otherwise, you won’t be allowed to request a withdrawal.

Yes, you may be sure that all sites with a good reputation will require proof of identity. Do it immediately after sign-up or wait before you make your first withdrawal.

You need to send scanned copies of the following – proof of identity and proof of address. For the former, you can scan any photo ID (passport, driver’s license, etc.), while for the latter, make a copy of a utility bill or bank statement.

The operator compares the data you provided upon registration with the information from the documents. If all info is accurate, your identity is confirmed.

Not, really. Bookmakers use encryption technology to ensure your data is safe at all times. They use the information just to confirm your identity. They will not let unauthorized third parties get access to it.

It takes up to 48 hours for the bookie to confirm your identity and verify your account. Of course, it may take sooner than the said time.

The available payment options vary from one bookmaker to another. The most common ones include bank transfers, credit/debit card payments, e-wallets, crypto payments and more.

Deposits are processed instantly, while withdrawals may take longer depending on the method you have chosen.

When requesting a withdrawal, you need to wait up to 24 hours for the bookmaker to confirm your request and check your account.

They vary depending on the payment option you choose and the currency.

Most bookies have available promotions for their new customers and loyal players. You can browse our bonus code reviews to find the best offer for you.

It is up to you whether to unlock the signup bonus that is usually activated with your first deposit. If you want, you can contact the bookie and decline it. Use the Live Chat so they can promptly deal with your issue. In some cases, welcome bonuses are activated from a drop-down menu in the Cashier deposit section. So if you don’t want it, simply don’t select it.

If you are sure you fulfilled all requirement, contact the bookie support for assistance.

If this is stipulated as a rule in the bonus terms and conditions, then the bookmaker has the right to do it. However, if you already have the bonus active in your account, this shouldn’t be a problem.

No, you don’t. Some promotions require a promo code, but not all bookmakers ask for one. Look for a promo code field when signing up or in the deposit section. If you need a bonus code, you can find it in our bonus code reviews.

If you have an account, use it to access the mobile betting version of the bookie. Duplicate accounts are forbidden.

Both options are very convenient as they offer the same product and services. Still, we would recommend downloading the Android or iOS app as they allow for faster and safer betting.

Yes, you can. You can grab any of the available promotions either via the app or the mobile version of the site. Bear in mind that usually, you cannot activate the same bonus twice.

There are online operators that have developed a sports betting or casino app, but there are some that only have a mobile version. To find apps suitable for you, you can browse our mobile reviews that come with download and installation guides.

If you can’t access your account, contact a representative of the online bookmaker. The reasons may be various. Perhaps you used illegal means to win bets, or you have more than one account.

Trusted and reputable bookmaking companies wouldn’t limit accounts of successful players. However, if it seems like you have wagered on fixed matches, it is possible that your account gets limited.

Yes, you may unless you have used a VPN proxy or have used fraudulent means to profit from the site.

We cannot pinpoint an operator as each comes with their own general terms and conditions. When registering, you need to agree with them. From then on it is up to you to play responsibly without trying to cheat the bookie. Do this and you won’t encounter any account-limiting issues. If, however, you use any fraudulent means to score winning bets, you will most probably have your account suspended soon.

These are mathematically-based strategies that lead to guaranteed success, so bookies shouldn’t mind you using them.

Very few bookmakers out there are okay with arbitrage bets. If you are caught placing such wagers, your account will most probably get suspended.

Sometimes bookmaker’s platform may show incorrect information. If you place a bet and it ends up winning, you won’t be happy for too long. Your bet will become void, and your winnings cancelled.

It varies according to the bookmaker and the sports markets. Some companies allow max bets reaching 2 million euros while others won’t allow stakes higher than 100,000 EUR.

Once again, it depends on the bet type, sport and the betting site. Sometimes, you can stake 0.10 EUR or maybe 1 EUR.

You can choose the same market as many times as you wish. Just be sure that when wagering a bonus, you are familiar with its terms. Some requirements forbid the use of certain markets.

It is up to you to decide. Look at the available payment gateways at the bookmakers you have a registration with and choose the one you like. These include bank cards and wire transfers, e-wallets, mobile payments and more.

Once again, this is a matter of personal preference. If you want to get your money as fast as possible, opt for e-wallets. At the same time, bank transfers come with the highest maximum limits.

Yes, you can. Most bookmakers allow card payments.

When wiring money from your bank, the money will get credited to your account instantly. When withdrawing using a bank wire transfer, it will take up to 10 working days at most.

Link a bank card with your Skrill, Neteller or another e-wallet profile and transfer the money from there.

The limits are imposed by the bookmakers, so it depends on the betting site to see what the minimum and maximum transactions are allowed. As for Skrill, it is known among punters for its low caps and high max limits.

You need a bank statement to verify your e-wallet account.

Yes as long as the bookmaker supports more than one e-wallet.

Very few bookmakers support payments via PayPal.

It depends on the bookmaker and the payment method in question. If the bookie processes payments quickly, bank withdrawals take between 3 to 5 business days. Use e-wallets to receive your money within 24 hours.

Use Skrill, Neteller or other e-wallets or opt for crypto payments with Bitcoin for example.

Each transaction is safe as the bookies use encrypted connection and firewall to protect its customers and the sensitive information they provide.

Yes, you won’t have problems with that as long as the option you have in mind is available for deposits as well as withdrawals.

Some bookies do make users stick to the same method when funding their accounts and when requesting deposits. They do so for security reasons.